protogrow.in can help its customers as much as possible, and therefore has a liberal cancellation policy put in place.

How do I cancel an order on protogrow.in?

If unfortunately you have to cancel an order, we advise you to do so within 24 hours of placing the order.

For outright cancellations:

We may collect the following information which help us to enhance your overall shopping experience:
  • - If the order has been cancelled before it is shipped, we will refund the entire amount to the customers.

If the cancellation is after the product has shipped:

  • - If the product is delivered, it will be eligible for replacement, only in cases where there are defects found with the product.

Refund Policy:

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

Return Policy:

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same
If you think you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.

Also, please email us at marketing@protogrow.in mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost within 10 working days. Please make sure that the original product tag and packing is intact when you send us the product back.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement:

  • - Any product that exhibits physical damage to the box or to the product.
  • - Any product that is returned without all original packaging and accessories, including the retail box, manuals, and all other items originally included with the product at the time of delivery.
  • - Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
  • - Any product from which the UPC (Universal Product Code) has been removed from its original packaging.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

Aasray Foods
22- Amrawati Path, Christian Basti, Guwahati – 781005
marketing@protogrow.in