Privacy Policy

This Privacy Policy describes how Pro To Grow Corp LLP, operating the website www.protogrow.in, collects, uses, discloses, and protects the personal information of visitors and customers ("you", "your"). By using the Website, you consent to the practices described in this Policy.

Information We Collect

  • Information you provide: name, email address, phone number, shipping/billing address, and order history, collected when you create an account, place an order, or contact customer care.
  • Automatically collected information: Device, browser, IP address, pages visited, and interactions with the Website, collected automatically via cookies and similar tracking technologies.
  • Payment information: Processed securely by our checkout and payment partner; we do not store full card or UPI credentials on our servers.

How We Use Your Information

  • To process, ship, and deliver your orders, and to handle replacements/customer service requests.
  • To send order confirmations, shipping updates, and customer support communications.
  • To send promotional offers, product updates, and marketing communications via email, SMS, and WhatsApp (you may opt out at any time).
  • To improve our Website, products, and customer experience through analytics.
  • To comply with applicable legal and regulatory requirements.

Sharing of Information

We do not sell your personal information. We share information only with trusted third parties strictly to operate our business, including:

  • Platform provider: Our e-commerce platform provider for hosting and order management.
  • Checkout & payment partner: GoKwik, to facilitate secure order checkout and payment processing.
  • Logistics & courier partners: To enable order delivery, including sharing your name, address, and phone number.
  • Marketing communication partner: KwikEngage, to send order updates and promotional messages via SMS/WhatsApp, where you have consented to receive them.
  • Analytics providers: To understand Website usage and improve our services.
  • Legal & regulatory authorities: Where required to comply with applicable law, regulation, or a valid legal request from a government authority.

Cookies

Our Website uses cookies and similar technologies to remember your preferences, keep your cart updated, and understand how visitors use our Website. You can control or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including to comply with legal, accounting, or reporting obligations, after which it is securely deleted or anonymised.

Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You may, at any time, request access to, correction of, or deletion of your personal information, or withdraw consent for marketing communications, by contacting us using the details in Section 3.9 below.

Children's Privacy

Our Website is not directed at children under 18. If you are under 18, please use this Website only with the involvement of a parent or guardian.

Grievance Officer & Contact

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the Grievance Officer for privacy and data-related complaints is:

  • Name & Designation: Sagarika Das, Marketing Service Manager
  • Email: msm@protogrow.in
  • Address: H No. 22, Amrawati Path, Christian Basti, Guwahati – 781005, Assam, India

We will acknowledge and address grievances in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the Website after changes are posted constitutes acceptance of the revised Policy.